FAQ

My order was rejected. Do I need to place a new order?
Our customer service team will gladly help you if your order is rejected.

How do I change the order?
Your order can be changed until your package is shipped. To change your order, please get in touch with our customer service team.

Can I pay with my VISA/Mastercard card?
We encourage people to use Bitcoin and Western Union. However, we process Paypal/Visa/MasterCards for a limited time. If you did not find the option available, come back another time, and please get in touch with customer service.

Is your website safe?
We will provide you a tracking number after you order so that you can track the package all the way. So plz don’t worry about it. Also, all your personal information on our site is confidential.

Where can I look for information on the order I placed?
Your Order Confirmation email contains the details of your order, including the order number. You also get a tracking number from which you can track your order.

How long does it take for the parcel to arrive?
After placing the order, we will process and ship it within 72 hours. The logistics are usually 7-10 days. A total of 10-13 days.